食品部分 Food Trading 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi具体得分 Question in Details:
可得分(scoreavailabe)100%
no scoring
Y第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
60.0
Y本期得分
(ThisPeriodScore)80.0
上期得分(LastPeriodScore)92.0
熟食区域 Cooked-Food
设有卖熟食区域 (Delicatessen area100.0
available)
熟食区域整洁干净 (Delicatessenarea clean and tidy)指定熟食有存货(Stock of theassigned cooked-food)
指定产品质量不错以至于顾客愿意购买(Quality good enough to buy)熟食柜台有工作人员在场（Staffavailable when arrived）顾客等待服务的时间(Time waitedto be served)
等待的原因是：(Reasons ofwaiting)
工作人员带有口罩(Staff have theirmasks on)
工作人员佩戴的口罩干净(Masklooks clean)
工作人员双手直接接触产品(Stafftouch the food without anyprotections)
工作人员给与顾客的提问以满意的答复(Given a satisfactory answer tocustomer's question)
工作人员询问顾客所购产品是否合适(Ask customer if the product isok)
工作人员向顾客询问是否需要其他商品(Ask if customer needanything else)
工作人员看着顾客讲话(Staff makeeye contact with customer)工作人员的衣着整洁干净(Clothingof staff are clean and tidy)因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due tostaff are filling the shelves)
2Y2Y2Y2
N3分钟以上，2然后我自己上前询问工作人
员no scoring
工作人员当时
不在场
2N2
/
2Nno scoringY1N1N1Y2
Y
2N2N2.0Y2.0Y2.0Y0.0
Y
0.0少于1分钟/0.0Y0.0Y
2.0NY
0.0Y0.0Y1.0Y2.0
Y
2.0N2.0N2.02.02.02.0
2.0
2.02.0
2.0
1.0
1.01.02.0
2.0
2.0
鲜肉区域得分（Fresh Meat)
设有鲜肉柜台( Fresh Meat areavailable)
鲜肉区域整洁干净(Meat Coutnerlook clean)
指定鲜肉有存货(Stock of theassigned fresh meat)
指定鲜肉质量不错以至于顾客愿意购买(Meat quality good enough tobuy)
有服务人员在场（Staff IsAvailable When Arrived)顾客等待服务的时间(Time waitedto be served)
等待的原因是：(Reasons ofwaiting)
工作人员是否给与满意的答复(Staffgives a satisfactory answer)工作人员看着顾客讲话(Staff makeeye contact with customer)工作人员的衣着整洁干净(Clothingof staff are clean and tidy)因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due tostaff are filling the shelves)
100%
no scoring
22222no scoringno scoring
12
YYYYY少于1分钟
/YYY
100.0
Y
2.02.02.02.02.0
YYYY少于1分钟
/Y
1.02.0
YY
100.0100.0100.0
2.02.02.02.02.0
1.02.0
2N2.0N2.0
2N2.0N2.0
水产品区域得分 Seafood AreaScore
设有水产品区域(Seafood areaavailability)
水产品区域整洁干净(Seafood areaclean and tidy)
非活类水产品整齐摆放在冰块上(Processed seafood well presentedon a bed of ice)
有活鱼出售(Fresh fish available)顾客可以自己动手挑选活鱼
(Customer could pick up fresh fish)不能打捞的原因(Reasons for notable to pick up on own)
容器方便顾客打捞(Fresh
containers are located convenientlyfor customers)
指定水产有存货(Stock of theassigned seafood)
指定产品质量不错以至于顾客愿意购买(Quality good enough to buy)该区域有工作人员在场(Staffavailable when arrived)
工作人员为顾客打捞产品的等待时间(Time waited to be served)请问您等待的原因是：(Reasonswhich kept you waited)工作人员主动向顾客微笑(Staffsmile to cusotmer)
工作人员看着顾客讲话(Staff makeeye contact with customer)为顾客提供活鱼加工的服务(Provide processing service onfresh fish)
因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due tostaff are filling the shelves)
100%
no scoring
22no scoring
YYYY
100.0
Y
2.02.0
YYY
95.297.695.2
2.02.0
1no scoring
Y/
1.0Y/
1.0
1Y1.0Y1.0
2222no scoring
111
YYY少于1分钟
/YYY
2.02.02.02.0
YYY少于1分钟
/
2.02.02.02.0
1.01.01.0
NYY
0.01.01.0
2N2.0N2.0
2N2.0N2.0
蔬菜瓜果区域得分 Vegetable& Fruits Score
设有蔬菜瓜果区域(Fresh vegetable& fruit available)
蔬菜瓜果区域看上去整洁干净(Vegetable & fruits departmentlooks clean and tidy)指定蔬菜有存货(Stock of theassigned vegetable)
指定蔬菜质量不错以至于顾客愿意购买(Quality good enough to buy)指定水果有存货(Stock of theassigned fruit)
指定水果质量不错以至于顾客愿意购买(Quality good enough to buy)顾客能够找到放置蔬菜瓜果的塑料袋(Plastic bags availabe on bagdispensers)
有工作人员在秤重处（Staff
available when arrived weightingstation）
等待称重的时间(Time waitedbefore served)
等待的原因是：(Reasons whichkept you waited)
工作人员熟悉产品的单价(Staff wasfamiliar with the product price)因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due tostaff are filling the shelves)
100%
no scoring
222222
YYYYYYY
100.0
Y
2.02.02.02.02.02.0
YYYYYY
100.0100.0100.0
2.02.02.02.02.02.0
2Y2.0Y2.0
2no scoring
少于1分钟
/
2.0少于1分钟
/
2.0
2Y2.0Y2.0
2N2.0N2.0
2N2.0N2.0
面包糕点区域得分 Bread &Chinese Bakery Score
设有面包糕点区域(Bread and cakearea availabile)
面包及糕点的货架及周围区域整洁干净(Bread and cake area cleanand tidy)
指定面包有存货(Stock of theassigned bread)
指定面包质量不错以至于顾客愿意购买(Bread quality good enough tobuy)
三种任意检查的产品都在保质期限(Three products were withinexpiration date)
不在保质期限内的产品 (Productssold after expiration date)
a.b.c.
因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due tostaff are filling the shelves)
100%
no scoring
222
YYYY
100.0
Y
2.02.02.0
YYY
100.0100.0100.0
2.02.02.0
2no scoring
Y2.0Y2.0
///
///
2N2.0N2.0
2N2.0N2.0
冷冻/冷藏保鲜区域得分Frozen & Chilled ProductsScore
设有冷冻柜区域(Frozen food areaavailable)
冷冻柜区域整洁干净(Frozencabinets look clean and tidy)冷冻柜内的产品摆放整齐有序(Frozen products displayed well inthe freezers)
设有冷藏保鲜柜区域(Chilled100%
no scoring
22no scoring
YYYY100.0
Y
2.02.0
YYY
100.0100.0100.0
2.02.0
products area available)冷藏区域整洁干净（Chilledcabinets look clean)
冷藏保鲜柜内的产品摆放整齐有序(Products displayed well in thechilled cabinets)
三种任意检查的产品都在保质期限(Three products were withinexpiration date)
不在保质期限内的产品品种(Products sold after expirationdate)
a.b.c.
因为货物堆积或手推车而无法正常通过卖场内部的通道 (Congestionsdue to misplaces goods andtrolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions due tostaff are filling the shelves)
22
2no scoring
22Y2.0Y
2.0
Y2.0///
N2.0N2.0Y2.0Y
2.0
Y2.0
///
N2.0
N2.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi杂货部门得分Overall Grocery Trading Score:100.0 全国排名National Ranking：1 out of 47100.0(上海长宁店Shanghai Changning等29家店)全国最高得分National Top Score：访店时间1. 1st Visiting Time2007-7-12 11:20 am访店时间2. 2nd Visiting Time1 out of 10地区排名Regional Ranking：100.0(大连西岗店Dalian Xigang等6家店)2007-7-22 15:15 pm杂货部门得分趋势Grocery Trading Score by Period100.0 100 90 80 95.8 100.0 91.7 95.8 100.0 83.3 95.8 95.8 100.0 91.7 100.0 70 60 50 40 30 060806090610061106120701070207030704070507060707 各部门得分 Score By Area:部门名称Department杂货区域得分 GrocerySection Score日用清洁美容品得分 Daily地区排名本期得分上期得分LastPeriod91.790.092.9得分变化地区平均分全国平均分Improved?8.310.07.1RegionAverage97.9100.096.4NationAverage97.199.495.4RegionalThis PeriodRank111100.0100.0100.0Cleansing Products Score零食/饮料区域得分Snack/Drinks Score神秘顾客报告 Mystery Shopper Report 2007 July
非食品部门 Non-Food Trading 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
具体得分 Question in
Details:日用家用清洁商品/个人清洁美容商品 得分 Dailycleansing
products/Cosmetics Score
货架上陈列商品整齐(Productsdisplay in order)
货架上的商品和货架标签相一致(Product category label matchingwith the actual products)请详细记录错误摆放的产品及货架名称：(Misplaced products)
a.b.c.
货架上都标有价格标签，并且价格清晰可见(Able to see productprice label clearly)
没有价格标签的产品 (Productswithout price label)
a.b.c.
因为货物堆积或手推车而无法正常通过卖场内部的通道
(Congestions due to misplacesgoods and trolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions dueto staff are filling the shelves)
2no scoring
///
///
可得分(scoreavailabe)第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriodScore)上期得分(LastPeriodScore)
100%100.0100.0100.090.0
2Y2.0Y2.0
2Y2.0Y2.0
no scoring
///Y
2.0
///Y
2.0
2N2.0N2.0
2N2.0N2.0
零食/饮料区域得分Snack/Drinks Score
零食饮料区域陈列整齐(Packedfood and drinks displayed well)货架上的商品和货架标签相一致(Product category label matchingwith the actual product)错误摆放的产品及货架名称：(Misplaced products)
a.b.100%
2
Y
100.0
2.0
Y
100.0
2.0
100.092.9
2Y2.0Y2.0
no scoring
////c.
货架上都标有价格标签，并且价格清晰可见(Able to see productprice label clearly)
没有价格标签的产品 (Productswithout price label)
a.b.c.
指定零食存货充足(Enough stockof the assigned packed food)指定饮料存货充足(Enough stockof the assigned drink)
因为货物堆积或手推车而无法正常通过卖场内部的通道
(Congestions due to misplacesgoods and trolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions dueto staff are filling the shelves)
2no scoring
2
222/
Y
2.0
///
Y
2.0
Y2.0N2.0N2.0/Y
2.0
///Y
2.0
Y2.0
N2.0
N2.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi95.8 服饰得分Overall Clothing Trading Score:全国排名National Ranking：9 out of 47访店时间1. 1st Visiting Time全国最高得分National Top Score：100.0(上海长宁店Shanghai Changning等8家店)地区排名Regional Ranking：3 out of 10地区最高得分Regional Top Score：100.0(大连友好店Dalian Youhao 等2家店)2007-7-12 11:20 am访店时间2. 2nd Visiting Time2007-7-22 15:15 pm服饰部门得分趋势Clothing Trading Score by Period100 90 80 70 83.3 83.3 91.7 95.8 79.2 70.8 95.8 85.0 83.3 95.8 87.5 79.2 60 50 40 30 060806090610061106120701070207030704070507060707 各部门得分 Score By Area:部门名称Department服饰区域得分 Clothing &地区排名RegionalRank3本期得分上期得分得分变化地区平均分全国平均分RegionAverage86.5NationAverage88.8This PeriodLast PeriodImproved?95.879.216.7Accessories Score神秘顾客报告 Mystery Shopper Report 2007 July
非食品部门 Non-Food Trading 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
具体得分 Question in
Details:服饰区域得分 Clothing &Accessories Score
设有开架式服饰区域(Clothing &accessories available)
服饰区域的货架整体看上去整洁干净(Clothing & accessoriesarea look clean and tidy)找到工作人员地等待时间（Timetook to find a staff )
工作人员主动向顾客微笑(Staffsmile to customer)
工作人员看着顾客讲话(Staff
make eye contact with customer)工作人员主动为顾客找出相应产品(Staff company customer tolocate product)
因为货物堆积或手推车而无法正常通过卖场内部的通道
(Congestions due to misplacesgoods and trolleys)
因为员工补货而无法正常通过卖场内部的通道 (Congestions dueto staff are filling the shelves)
可得分(scoreavailabe)100%
no scoring
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
100.0
Y
Y
本期得分
(ThisPeriodScore)95.8
上期得分(LastPeriodScore)79.2
91.7
221
Y少于1分钟
Y
2.02.01.0
Y少于1分钟
N
2.02.00.0
1Y1.0Y1.0
2Y2.0Y2.0
2N2.0N2.0
2N2.0N2.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi购物环境得分Store Environment Score :43 out of 47全国排名National Ranking：92.9 访店时间1. 1st Visiting Time100.0(上海莘庄店Shanghai Xinzhuang等11家店)全国最高得分National Top Score：2007-7-12 11:20 am访店时间2. 2nd Visiting Time8 out of 10地区排名Regional Ranking：100.0(大连友好店Dalian Youhao 等3家店)2007-7-22 15:15 pm购物环境得分趋势Store Environment Score by Period100 90 95.2 90.5 96.4 91.7 94.0 100.0 95.2 97.6 97.6 92.9 92.9 92.9 80 70 60 50 40 30 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department购物环境 Store Environment地区排名本期得分上期得分LastPeriod92.9100.085.0100.0100.0得分变化地区平均分全国平均分Improved?0.00.00.00.00.0RegionalAverage95.486.193.799.490.0NationalAverage96.2.996.399.588.4RegionalThis PeriodRank8191192.9100.085.0100.0100.0停车场 Parking Space店内设施 Store Facility卫生情况 Store Sanitation卫生间 Restroom神秘顾客报告 Mystery Shopper Report 2007 July
购物环境得分 Store Ambient 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)100%
no scoring
12
YYY
1.02.0
具体得分 Question in Details:
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
100.0
YYY
1.02.0
本期得分
(ThisPeriodScore)100.0
上期得分(LastPeriodScore)100.0
停车场 Parking
设有停车场 (Parking space isavailable )
有人员协助顾客停放车辆(Parkingassistant is avaialbe)
停车区域整齐有序(Parking spacelooks organized and in-order)
100.0
店内设施（Store Facility)
寄包柜完好无破损（Customer lockerlook no-broken in appearance）寄包柜工作正常(Customer lockerfunction well)
寄包柜上有使用说明(UsageInstructions on cabinets )
能够轻松的进入购物区域(Enter thestore without any obstacles)不能轻松进入购物区域的原因(Reasons of obastacles)
在商场进口处，能够找到小型的购物篮( Shopping baskets are available atthe entrance )
购物篮足够干净并且内无杂物(Baskets clean and no leftoversinside)
在楼层转接处，能够找到购物篮(Baskets are available at theconnecting areas)
在进口处能够找到购物推车(Shoppingtrolleys are available at the entrace )购物推车看上去干净并且车内无杂物(Trolleys clean and no leftovers )购物推车的轮子足够灵活( Wheels oftrolleys function well)
店内温度适宜 (The temperature isappropriate)
卖场内部的扶手电梯运行正常
（Customer travelator function well）电梯扶手上干净并且没有杂物
(Customer travelator clean and tidy)该店的繁忙程度为：(Busy-level of thestore)
100%
1
Y
80.0
1.0
Y
90.0
1.0
85.085.0
112no scoring
2
YYY/N
1.01.02.0
YYY/
1.01.02.0
0.0Y2.0
2/0.0N0.0
2Y2.0Y2.0
222111no scoring
YYY正合适YY根本不繁忙
2.02.02.01.01.01.0
YYY正合适YY非常繁忙
2.02.02.01.01.01.0
卫生情况(Sanitation)
熟食区域整洁干净 (Delicatessen areaclean and tidy)
水产品区域整洁干净(Seafood areaclean and tidy)
蔬菜瓜果区域看上去整洁干净
(Vegetable & fruits department looksclean and tidy)
面包及糕点的货架及周围区域整洁干净(Bread and cake area clean andtidy)
冷冻柜区域整洁干净(Frozen cabinetslook clean and tidy)
冷藏保鲜柜区域整洁干净(Chilledcabinets look clean and tidy)服饰区域的货架整体看上去整洁干净(Clothing & accessories area lookclean and tidy)
肉类食品区域整体整洁干净(Meat areaclean and tidy)
100%
222
YYY
100.0
2.02.02.0
YYY
100.0
2.02.02.0
100.0100.0
22222
YYYYY
2.02.02.02.02.0
YYYYY
2.02.02.02.02.0
卫生间（Restroom)
卫生间整洁干净 (Restroom clean andtidy)
卫生间内提供卫生纸 (Toilet tissuesare available in the restrooms)卫生间内无异味 (No smells in therestroom)
100%
111
YYY,无异味
100.0
1.01.01.0
YYY,无异味
100.0
1.01.01.0
100.0100.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi停车场得分Store Parking Score :100.0 全国排名National Ranking：1 out of 42全国最高得分100.0(上海光新店Shanghai Guanxin等33家National Top Score：店)访店时间1. 1st Visiting Time2007-7-12 11:20 am访店时间2. 2nd Visiting Time1 out of 6地区排名Regional Ranking：2007-7-22 15:15 pm地区最高得分Regional Top Score：店)100.0(沈阳皇姑店Shenyang Huanggu等4家停车场得分Store Parking Score :100.0 100 100.0 100.0 100.0 100.0 100.0 100.0 83.3 100.0 100.0 83.3 50.0 50 0 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department停车场 Parking Space地区排名RegionalRank1本期得分ThisPeriod100.0上期得分得分变化地区平均分全国平均分RegionalAverage86.1NationalAverage92.9Last PeriodImproved?100.00.0神秘顾客报告 Mystery Shopper Report 2007 July停车场得分 Store Parking 2007 July店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi具体得分 Question inDetails:停车场 Parking设有停车场 (Parking space isavailable )
有人员协助顾客停放车辆
(Parking assistant is avaialbe)停车区域整齐有序(Parkingspace looks organized and in-order)
可得分(scoreavailabe)100%no scoring
1
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)100.0YY
1.0
YY
1.0
本期得分(ThisPeriodScore)100.0上期得分(LastPeriodScore)100.0100.02Y2.0Y2.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27店内设施得分Store Facility Score :全国排名National Ranking：46 out of 47全国最高得分National Top Score：100.0(上海卢湾店Shanghai Luwan等17家店) 被访店名称Store Name:沈阳铁西店Shenyang Tiexi85.0 访店时间1. 1st Visiting Time2007-7-12 11:20 am访店时间2. 2nd Visiting Time地区排名Regional Ranking：9 out of 10地区最高得分Regional Top Score：100.0(大连友好店Dalian Youhao 等3家店)2007-7-22 15:15 pm店内设施得分趋势Store Facility Score by Period100 90 80 70 60 50 40 30 97.5 92.5 95.0 100.0 100.0 97.5 90.0 92.5 80.0 82.5 85.0 85.0 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department地区排名RegionalRank9本期得分上期得分得分变化地区平均分全国平均分RegionalAverage93.7NationalAverage96.3This PeriodLast PeriodImproved?85.085.00.0店内设施 Store Facility神秘顾客报告 Mystery Shopper Report 2007 July
店内设施得分 Store Facility 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)100%
1112no scoring
YYYY/
具体得分 Question in Details:
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
80.0
1.01.01.02.0
YYYY/
本期得分
(ThisPeriodScore)85.0
上期得分(LastPeriodScore)85.0
店内设施（Store Facility)
寄包柜完好无破损（Customer lockerlook no-broken in appearance）寄包柜工作正常(Customer lockerfunction well)
寄包柜上有使用说明(Usage Instructionson cabinets )
能够轻松的进入购物区域(Enter the storewithout any obstacles)
不能轻松进入购物区域的原因(Reasonsof obastacles)
在商场进口处，能够找到小型的购物篮(Shopping baskets are available at theentrance )
购物篮足够干净并且内无杂物(Basketsclean and no leftovers inside)
在楼层转接处，能够找到购物篮(Basketsare available at the connecting areas)在进口处能够找到购物推车(Shoppingtrolleys are available at the entrace )购物推车看上去干净并且车内无杂物(Trolleys clean and no leftovers )购物推车的轮子足够灵活( Wheels oftrolleys function well)
店内温度适宜(Comfortable interiortemperature)
卖场内部的扶手电梯运行正常
（Customer travelator function well）电梯扶手上干净并且没有杂物 (Customertravelator clean and tidy)
该店的繁忙程度为：(Busy-level of thestore)
90.0
1.01.01.02.0
2N0.0Y2.0
2/0.0N0.0
2Y2.0Y2.0
222111no scoring
YYY正合适YY根本不繁忙
2.02.02.01.01.01.0
YYY正合适YY非常繁忙
2.02.02.01.01.01.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Reprot 2007 July 被访店代码 Store ID:27店内卫生得分Store Sanitation Score :全国排名National Ranking：1 out of 47全国最高得分National Top Score：100.0(上海龙华店Shanghai Longhua等28家店)地区排名Regional Ranking：1 out of 10地区最高得分Regional Top Score：100.0(大连中山店Dalian Zhongshan等7家店) 被访店名称Store Name:沈阳铁西店Shenyang Tiexi100.0 访店时间1. 1st Visiting Time2007-7-12 11:20 am访店时间2. 2nd Visiting Time2007-7-22 15:15 pm店内卫生得分趋势Store Sanitation Score by Period100 90 80 70 60 50 40 30 94.7 100.0 100.0 100.0 100.0 100.0 92.1 94.7 100.0 100.0 100.0 100.0 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department地区排名RegionalRank1本期得分上期得分得分变化地区平均分全国平均分RegionalAverage97.9NationalAverage97.9This PeriodLast PeriodImproved?100.0100.00.0总体卫生情况 Overall StoreSanitation店内卫生情况 Store Sanitation卫生间 Restroom1100.0100.00.099.499.51100.0100.00.090.088.4神秘顾客报告 Mystery Shopper Report 2007 July店内环境得分 Store Sanitation 2007 July店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分(scoreavailabe)100%22222222
YYYYYYYY
具体得分 Question in Details:第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)100.02.02.02.02.02.02.02.02.0
YYYYYYYY
本期得分(ThisPeriodScore)100.0上期得分(LastPeriodScore)100.0卫生情况(Sanitation)熟食区域整洁干净 (Delicatessen areaclean and tidy)
水产品区域整洁干净(Seafood areaclean and tidy)
蔬菜瓜果区域看上去整洁干净
(Vegetable & fruits department looksclean and tidy)
面包及糕点的货架及周围区域整洁干净(Bread and cake area clean and tidy)冷冻柜区域整洁干净(Frozen cabinetslook clean and tidy)
冷藏保鲜柜区域整洁干净(Chilledcabinets look clean and tidy)
服饰区域的货架整体看上去整洁干净(Clothing & accessories area look cleanand tidy)
肉类食品区域整体整洁干净(Meat areaclean and tidy)
100.02.02.02.02.02.02.02.02.0
卫生间（Restroom)
卫生间整洁干净 (Restroom clean andtidy)
卫生间内提供卫生纸 (Free toilet tissuesare available in the restrooms)卫生间内无异味 (No smells in therestroom)
100%
111
YYY,无异味
100.0
1.01.01.0
YYY,无异味
100.0
1.01.01.0
100.0100.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi85.0 顾客服务得分Customer Serice Score :24 out of 47全国排名National Ranking：访店时间1. 1st Visiting Time97.0(杭州河滨店Hangzhou Hebin等2家店)全国最高得分National Top Score：2007-7-12 11:20 am访店时间2. 2nd Visiting Time3 out of 10地区排名Regional Ranking：97.0(吉林新东店Jilin Xindong )2007-7-22 15:15 pm顾客服务得分趋势Customer Service Score By Period100 92.0 90 80 82.0 81.0 84.0 75.0 80.0 79.0 85.0 72.9 74.0 80.0 85.0 70 60 50 40 30 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department服务总体得分 CustomerService Score熟食区域服务得分Delicatessen Service Score鲜肉区域服务得分 FreshmeatArea Score水产品区域服务得分 SeafoodArea Score蔬菜瓜果区域服务得分Vegetable & Fruits Score服饰区域服务得分 Clothing &Accessories Score付款过程得分 PaymentProcess Score顾客服务处得分 CustomerServices Department Score地区排名RegionalRank3本期得分ThisPeriod85.0上期得分得分变化地区平均分全国平均分RegionalAverage82.5NationalAverage85.1Last PeriodImproved?80.05.01057.185.7-28.677.980.41100.0100.00.098.092.8392.985.77.179.382.51100.0100.00.095.6.6391.758.333.377.178.0672.763.69.174.580.3293.881.312.583.8.4神秘顾客报告 Mystery Shopper Report 2007 July
顾客服务得分 Customer Service 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
具体得分 Question in
Details:
可得分(scoreavailabe)
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriodScore)57.1
上期得分(LastPeriodScore)85.7
熟食区域服务得分Delicatessen ServiceScore
熟食柜台有工作人员在场（Staffavailable when arrived）顾客等待服务的时间(Time waitedto be served)
工作人员给与顾客的提问以满意的答复(Given a satisfactory answerto customer's question)
工作人员询问顾客所购产品是否合适(Ask customer if the product isok)
工作人员向顾客询问是否需要其他商品(Ask if customer needanything else)
工作人员看着顾客讲话(Staff makeeye contact with customer)
100%
2
N3分钟以上，然后我自己上前询问工作人
员
Y
14.3
0.0
Y
100.0
2.0
20.0少于1分钟2.0
no scoringY
1N0.0Y1.0
11
NY
0.01.0
YY
1.01.0
鲜肉区域服务得分
鲜肉柜台有工作人员在场（Staffavailable when arrived）顾客等待服务的时间(Time waitedto be served)
工作人员给与顾客的提问以满意的答复(Given a satisfactory answerto customer's question)
工作人员是否看着你讲话（StaffMake Eye Contact When Talk withYou)
100%
22no scoring
Y少于1分钟
Y
100.0
2.02.0
Y少于1分钟
Y
100.0
2.02.0
100.0100.0
1Y1.0Y1.0
水产品区域服务得分(Seafood Area Score)
该区域有工作人员在场(Staffavailable when arrived)
工作人员为顾客打捞产品的等待时间(Time waited to be served)工作人员主动向顾客微笑(Staffsmile to cusotmer)
工作人员看着顾客讲话(Staff makeeye contact with customer)为顾客提供活鱼加工的服务(Provide processing service onfresh fish)
100%
22111
Y少于1分钟
YYY
100.0
2.02.01.01.01.0
Y少于1分钟
NYY
85.7
2.02.00.01.01.0
92.985.7
蔬菜瓜果区域服务得分Vegetable & Fruits Score
有工作人员在秤重处（Staff
available when arrived weightingstation）
等待称重的时间(Time waitedbefore served)
工作人员熟悉产品的单价(Staffwas familiar with the productprice)
100%
2
Y
100.0
2.0
Y
100.0
2.0
100.0100.0
2少于1分钟2.0少于1分钟2.0
2Y2.0Y2.0
服饰区域服务得分
Clothing & AccessoriesScore
找到工作人员花费时间（Timetook to find a staff )
工作人员主动向顾客微笑(Staffsmile to customer)
工作人员看着顾客讲话(Staff makeeye contact with customer)工作人员主动为顾客找出相应产品(Staff company customer to locateproduct)
100%
2112
少于1分钟
YYY
100.0
2.01.01.02.0
少于1分钟
NYY
83.3
2.00.01.02.0
91.758.3
付款过程得分 PaymentProcess Score
所有的收银台都在工作(All check-out counters were open)
能够找到只有两个（包括一个）顾客正在付款或者无人排队的常规收银台(Find a checkout with onlyone paying party or less in front)等待结账的顾客人数(Number ofcustomers were in front ofcustomer)
付款等待时间(Time waited atcashier)
收银员所录入的促销产品价格与货架上所标记的价格相一致(Cashiercharged same as price promoted)出现价格差异的促销产品名称(Product mischarged)
出现价格差异的原因 (Reason formischarge)
收银人员主动向顾客微笑(Cashiersmile to customer)
收银人员对顾客的光顾表示欢迎(Cashier welcome customer)收银人员主动要求顾客出示会员卡(Cashier ask customer to showstore loyalty card)
散装蔬菜瓜果产品价格输入方式(Price scan of loosevegetables/fruits)
收银人员在结帐时使用规范用语(Cashier use starndard lannuagewhen give the change)
收银人员向顾客道别，说“谢谢光临”、“再见”等用语(Cashier sayGood-bye to customer)
有人帮助顾客装袋(Helps cusotmerwith packing)
所购买的货物分别装袋(Productswere packed by categories)收银员号码（Hymall Cashier # )
100%
no scoring
N
72.7
N
72.772.763.6
2Y2.0N0.0
no scoring08
no scoring025
2Y2.0Y2.0
no scoringno scoring
111
//YNY
1.00.01.0
//NYY
0.01.01.0
no scoring机器扫描机器扫描
1N0.0Y1.0
1N0.0Y1.0
11no scoring
YY270129
1.01.0
YY270106
1.01.0
顾客服务处得分Customer ServicesDepartment Score
顾客服务处有工作人员在场(Staffare available when customerarrived)
等待工作人员接受询问的时间(Time waited to be helped)等待的原因(Reasons which keptcustomer waited)
设有免费的专线班车服务(Freeshuttle bus available)
在顾客服务处能够领取到免费班车的发车时间表(Able to pick up
shuttle bus schedule on the desk)在卖场其他地方能够看到免费班车发车时间的宣传资料（Able to seeshuttle bus schedules in otherplaces)
工作人员向顾客微笑（Staff smileto customer)
工作人员看着顾客讲话(Staff makeeye contact with customer)退货请求最后得到满足(Request ofreturning goods was satisified)退货成功等待时间(Time waited toget refund)
拒绝退货的理由 (Detailed reasonswhy can't return products)退货的过程中，工作人员的态度礼貌 ( Staff was polite duringreturning products)
100%22no scoringno scoring
no scoringno scoring11
1no scoringno scoring1100.0Y2.0少于1分钟
2.0
/Y
YYY1.0Y
1.0
Y1.01-5分钟/Y1.0Y少于1分钟
/Y
Y
Y
NY
Y1-5分钟
/
Y87.593.881.3
2.02.0
0.01.0
1.0
1.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi服务协助度得分Staff Helpfulness Score: 100.0 1 out of 47全国排名National Ranking：访店时间1. 1st Visiting Time全国最高得分National Top Score100.0(：上海长宁店Shanghai Changning等25家店)1 out of 10地区排名Regional Ranking：100.0(沈阳皇姑店Shenyang Huanggu等4家店)2007-7-12 11:20 am访店时间2. 2nd Visiting Time2007-7-22 15:15 pm服务协助度得分Staff Helpfulness Score100 90 80 70 60 50 40 30 92.9 100.0 85.7 78.6 85.7 85.7 85.7 92.9 100.0 78.6 85.7 42.9 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department服务协助度得分（ServicieHelpfulness Score)地区排名RegionalRank1本期得分ThisPeriod100.0上期得分得分变化地区平均分全国平均分RegionalAverage87.0NationalAverage91.7Last PeriodImproved?85.714.3神秘顾客报告 Mystery Shopper Report 2007 July店员协助度得分 Staff Helpfulness 2007 July店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分(scoreavailabe)第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)本期得分(ThisPeriodScore)100.0上期得分(LastPeriodScore)85.7具体得分 Question in Details:服务协助度得分 ServicieHelpfulness Score有人员协助顾客停放车辆(Parkingassistant is avaialbe)
工作人员给与顾客的提问以满意的答复(Given a satisfactory answer tocustomer's question)
工作人员熟悉产品的单价(Staff wasfamiliar with the product price)工作人员主动为顾客找出相应产品(Staff company customer to locateproduct)
有人帮助顾客装袋(Helps cusotmerwith packing)
所购买的货物分别装袋(Productswere packed by categories)工作人员给与顾客的提问以满意的答复(Given a satisfactory answer tocustomer's question)
100%1no scoring
2211no scoring
YYYYYYY
100.01.0
YY
2.02.01.01.0
YYYYY
100.01.0
2.02.01.01.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi店员友好度得分Staff Friendliness Score :全国排名National Ranking：23 out of 4771.4 访店时间1. 1st Visiting Time100.0(沈阳长客店Shenyang Changke)全国最高得分National Top Score：2007-7-12 11:20 am访店时间2. 2nd Visiting Time3 out of 10地区排名Regional Ranking：100.0(沈阳长客店Shenyang Changke)地区最高得分Regional Top Score：2007-7-22 15:15 pm店员友好度得分趋势Store Staff Friendliness Score By Period100 90 85.7 67.9 57.1 57.1 38.5 71.4 67.9 85.7 71.4 80 70 60 .3 53.6 39.3 50 40 30 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department店员友好度总得分 StaffFriendliness地区排名RegionalRank3本期得分上期得分得分变化地区平均分全国平均分RegionalAverage66.8NationalAverage70.7This PeriodLast PeriodImproved?71.453.617.9神秘顾客报告 Mystery Shopper Report 2007 July店员友好度得分 Staff Friendliness 2007 July店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi具体得分 Question inDetails:可得分(scoreavailabe)100%1N第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)71.40.0Y本期得分(ThisPeriodScore)71.4上期得分(LastPeriodScore)53.6店员友好度总得分 StaffFriendliness工作人员询问顾客所购产品是否合适(Ask customer if the product isok)工作人员向顾客询问是否需要其他商品(Ask if customer needanything else)工作人员看着顾客讲话(Staff makeeye contact with customer)工作人员看着顾客讲话（StaffMake Eye Contact When Talk withYou)
工作人员主动向顾客微笑(Staffsmile to cusotmer)
工作人员看着顾客讲话(Staff makeeye contact with customer)工作人员主动向顾客微笑(Staffsmile to customer)
工作人员看着顾客讲话(Staff makeeye contact with customer)收银人员主动向顾客微笑(Cashiersmile to customer)
收银人员对顾客的光顾表示欢迎(Cashier welcome customer)收银人员向顾客道别，说“谢谢光临”、“再见”等用语(Cashier sayGood-bye to customer)
工作人员向顾客微笑（Staff smileto customer)
工作人员看着顾客讲话(Staff makeeye contact with customer)退货的过程中，工作人员的态度礼貌 ( Staff was polite duringreturning products)
71.41.01N0.0Y1.01Y1.0Y1.0
1Y1.0Y1.0
1Y1.0N0.0
1Y1.0Y1.0
1Y1.0N0.0
1Y1.0Y1.0
11
YN
1.00.0
NY
0.01.0
1N0.0Y1.0
1Y1.0N0.0
1Y1.0Y1.0
1Y1.0Y1.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi72.7 访店时间1. 1st Visiting Time付款得分Check-Out Process Score :全国排名National Ranking：35 out of 47全国最高得分National Top Score：100.0(上海嘉定店Shanghai Jiading等3家店)7 out of 472007-7-12 11:20 am访店时间2. 2nd Visiting Time地区排名Regional Ranking：6 out of 10地区最高得分Regional Top Score：90.9(吉林新东店Jilin Xindong 等2家店)43 out of 472007-7-22 15:15 pm付款得分趋势Check-Out Process Score By Period100 90 80 70 60 50 40 30 95.5 86.4 86.4 72.7 77.3 54.5 72.7 59.1 50.0 50.0 63.6 72.7 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department付款过程得分 Check-Out Score地区排名RegionalRank6本期得分上期得分得分变化地区平均分全国平均分RegionalAverage74.5NationalAverage80.3This PeriodLast PeriodImproved?72.763.69.1神秘顾客报告 Mystery Shopper Report 2007 July付款得分 Check-Out Process 2007 July店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分(scoreavailabe)100%no scoring
N
具体得分 Question in Details:第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)72.7N
本期得分(ThisPeriodScore)72.7上期得分(LastPeriodScore)63.6付款过程得分 PaymentProcess Score所有的收银台都在工作(All check-outcounters were open)
能够找到只有两个（包括一个）顾客正在付款或者无人排队的常规收银台(Finda checkout with only one paying party orless in front)
等待结账的顾客人数(Number of
customers were in front of customer)付款等待时间(Time waited at cashier)收银员所录入的促销产品价格与货架上所标记的价格相一致(Cashier chargedsame as price promoted)
出现价格差异的促销产品名称(Productmischarged)
出现价格差异的原因 (Reason formischarge)
收银人员主动向顾客微笑(Cashier smileto customer)
收银人员对顾客的光顾表示欢迎(Cashier welcome customer)收银人员主动要求顾客出示会员卡(Cashier ask customer to show storeloyalty card)
散装蔬菜瓜果产品价格输入方式(Pricescan of loose vegetables/fruits)收银人员在结帐时使用规范用语
(Cashier use starndard lannuage whengive the change)
收银人员向顾客道别，说“谢谢光临”、“再见”等用语(Cashier say Good-bye tocustomer)
有人帮助顾客装袋(Helps cusotmer withpacking)
所购买的货物分别装袋(Products werepacked by categories)
收银员号码（Hymall Cashier # )
72.72Y2.0N0.0
no scoring08
no scoring025
2Y2.0Y2.0
no scoringno scoring
111
//YNY
1.00.01.0
//NYY
0.01.01.0
no scoring机器扫描机器扫描
1N0.0Y1.0
1N0.0Y1.0
11no scoring
YY270129
1.01.0
YY270106
1.01.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi87.1 访店时间1. 1st Visiting Time店内区域服务得分Store Serice Score :22 out of 47全国排名National Ranking：全国最高得分National Top Score：98.4(杭州河滨店Hangzhou Hebin等2家店)2007-7-12 11:20 am访店时间2. 2nd Visiting Time4 out of 10地区排名Regional Ranking：98.4(吉林新东店Jilin Xindong )2007-7-22 15:15 pm店内区域服务得分趋势Store Service Score By Period100 90 80 70 60 50 93.5 85.5 80.6 77.4 82.3 80.6 90.3 75.9 79.0 80.6 85.5 87.1 40 30 060806090610061106120701070207030704070507060707 各部分得分 Score By Area :部门名称Department店内服务得分 StoreService Score熟食区域服务得分Delicatessen Service Score鲜肉区域服务得分Freshmeat Area Score水产品区域服务得分Seafood Area Score蔬菜瓜果区域服务得分Vegetable & Fruits Score服饰区域服务得分 Clothing& Accessories Score地区排名本期得分上期得分LastPeriod85.5得分变化地区平均分全国平均分Improved?1.6RegionalAverage85.0NationalAverage85.7RegionalThis PeriodRank487.11057.185.7-28.677.980.4131100.092.9100.0100.085.7100.00.07.10.098.079.395.2.882.596.6391.758.333.377.178.0神秘顾客报告 Mystery Shopper Report 2007 July
店内区域服务得分Store Service 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi具体得分 Question in
Details:
可得分(scoreavailabe)
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriodScore)57.1
上期得分(LastPeriodScore)85.7
熟食区域服务得分Delicatessen ServiceScore
熟食柜台有工作人员在场（Staffavailable when arrived）
100%14.3100.0
2N3分钟以上，然后我自己上前询问工作人
员
0.0Y2.0
顾客等待服务的时间(Timewaited to be served)
20.0少于1分钟2.0
工作人员给与顾客的提问以满意的答复(Given a satisfactoryanswer to customer's question)工作人员询问顾客所购产品是否合适(Ask customer if theproduct is ok)
工作人员向顾客询问是否需要其他商品(Ask if customer needanything else)
工作人员看着顾客讲话(Staffmake eye contact withcustomer)
no scoringYY
1N0.0Y1.0
1N0.0Y1.0
1Y1.0Y1.0
鲜肉区域服务得分Fresh Meat ServiceScore
鲜肉柜台有工作人员在场（Staffavailable when arrived）顾客等待服务的时间(Timewaited to be served)
工作人员给与顾客的提问以满意的答复(Given a satisfactoryanswer to customer's question)工作人员是否看着你讲话（StaffMake Eye Contact When Talkwith You)
100%100.0100.0100.0100.0
22
Y少于1分钟
2.02.0
Y少于1分钟
2.02.0
no scoringYY
1Y1.0Y1.0
水产品区域服务得分(Seafood Area Score)
该区域有工作人员在场(Staffavailable when arrived)工作人员为顾客打捞产品的等待时间(Time waited to be served)工作人员主动向顾客微笑(Staffsmile to cusotmer)
工作人员看着顾客讲话(Staffmake eye contact withcustomer)
为顾客提供活鱼加工的服务(Provide processing service onfresh fish)
100%
2211
Y少于1分钟
YY
100.0
2.02.01.01.0
Y少于1分钟
NY
85.7
2.02.00.01.0
92.985.7
1Y1.0Y1.0
蔬菜瓜果区域服务得分Vegetable & FruitsScore
有工作人员在秤重处（Staffavailable when arrivedweighting station）
等待称重的时间(Time waitedbefore served)
工作人员熟悉产品的单价(Staffwas familiar with the productprice)
100%100.0100.0100.0100.0
2Y2.0Y2.0
22
少于1分钟
Y
2.02.0
少于1分钟
Y
2.02.0
服饰区域服务得分Clothing &
Accessories Score
找到工作人员花费时间（Timetook to find a staff )
工作人员主动向顾客微笑(Staffsmile to customer)
工作人员看着顾客讲话(Staffmake eye contact withcustomer)
工作人员主动为顾客找出相应产品(Staff company customer tolocate product)
100%
211
少于1分钟
YY
100.0
2.01.01.0
少于1分钟
NY
83.3
2.00.01.0
91.758.3
2Y2.0Y2.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi92.9 访店时间1. 1st Visiting Time商品总体存货得分Overall Product Stocking Score :全国排名National Ranking：27 out of 47100.0(常州武进店Changzhou Wujin等19家店)全国最高得分National Top Score：2007-7-12 11:20 am访店时间2. 2nd Visiting Time6 out of 10地区排名Regional Ranking：100.0(沈阳皇姑店Shenyang Huanggu等5家店)2007-7-22 15:15 pm商品总体存货得分趋势Overall Product Stocking Score By Period100.0 100 96.4 100.0 100.0 100.0 100.0 96.4 96.4 96.4 100.0 100.0 92.9 90 80 70 60 50 40 30 060806090610061106120701070207030704070507060707 各部分得分 Score By Area部门名称Department 总体商品存货(Overall ProductStock)促销商品存货(Promotion Stock)普通商品存货(General Stock)地区排名RegionalRank691本期得分上期得分得分变化地区平均分全国平均分RegionalAverage96.496.796.3NationalAverage95.096.194.1This PeriodLast PeriodImproved?92.983.3100.0100.0100.0100.0-7.1-16.70.0神秘顾客报告 Mystery Shopper Report 2007 July
商品总体存货 Overall Product Stocking 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
本期得分
(ThisPeriodScore)
上期得分(LastPeriodScore)
具体得分 Question in Details:
指定检查的促销产品(Assignedpromotion products need tobe checked):
能够在相应的货架处找到促销品(Findthe promoted products)
请问有几件促销产品没有找到（Howmany promoted products you didn'tfind)
100%83.383.383.3100.0
12N10.0N10.0
no scoring1件1件
1no scoring
达趣新西兰牛奶饼 800g6.5元/盒
雕牌高级洗衣皂125g*4，3.60元/组（销售的是125g*6，5.50元/组）
23456
no scoringno scoringno scoringno scoringno scoring
/////
/////
产品存货检查 ProductStock Checking
指定熟食有存货(Stock of theassigned cooked-food)指定鲜肉有存货（Stockof theassigned fresh meat)指定水产有存货(Stock of theassigned seafood)
指定蔬菜有存货(Stock of theassigned vegetable)指定水果有存货(Stock of theassigned fruit)
指定面包有存货(Stock of theassigned bread)
指定零食存货充足(Enough stock ofthe assigned packed food)指定饮料存货充足(Enough stock ofthe assigned drink)
100%
22222222
YYYYYYYY
100.0
2.02.02.02.02.02.02.02.0
YYYYYYYY
100.0
2.02.02.02.02.02.02.02.0
100.0100.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Reprot 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi100.0 访店时间1. 1st Visiting Time普通商品存货得分General Product Stocking Score :1 out of 47全国排名National Ranking：全国最高得分100.0(上海龙华店Shanghai Longhua等25家店)National Top Score：2007-7-12 11:20 am访店时间2. 2nd Visiting Time1 out of 10地区排名Regional Ranking：2007-7-22 15:15 pm地区最高得分Regional Top Score：100.0(沈阳皇姑店Shenyang Huanggu等7家店)普通商品存货得分趋势General Product Stocking Score By Period100.0 100 90 80 93.8 100.0 100.0 100.0 100.0 100.0 93.8 100.0 100.0 100.0 100.0 70 60 50 40 30 060806090610061106120701070207030704070507060707 各部分得分 Score By Area部门名称Department 普通商品存货(General Stock)地区排名RegionalRank1本期得分上期得分得分变化地区平均分全国平均分RegionalAverage96.3NationalAverage94.1This PeriodLast PeriodImproved?100.0100.00.0神秘顾客报告 Mystery Shopper Report 2007 July
普通商品存货 General Product Stocking 2007 July
店IDStore ID:27
店名Store Name:沈阳铁西店Shenyang Tiexi
可得分(scoreavailabe)100%
22222222
YYYYYYYY
具体得分 Question in Details:
第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)
100.0
2.02.02.02.02.02.02.02.0
YYYYYYYY
本期得分
(ThisPeriodScore)100.0
上期得分(LastPeriodScore)100.0
产品存货检查 ProductStock Checking
指定熟食有存货(Stock of theassigned cooked-food)指定鲜肉有存货（Stockof theassigned fresh meat)指定水产有存货(Stock of theassigned seafood)
指定蔬菜有存货(Stock of theassigned vegetable)指定水果有存货(Stock of theassigned fruit)
指定面包有存货(Stock of theassigned bread)
指定零食存货充足(Enough stock ofthe assigned packed food)指定饮料存货充足(Enough stock ofthe assigned drink)
100.0
2.02.02.02.02.02.02.02.0
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27 被访店名称Store Name:沈阳铁西店Shenyang Tiexi83.3 访店时间1. 1st Visiting Time促销商品存货得分Promotion Product Stocking Score :42 out of 47全国排名National Ranking：全国最高得分100.0(上海光新店Shanghai Guanxin等31家店)National Top Score：2007-7-12 11:20 am访店时间2. 2nd Visiting Time9 out of 10地区排名Regional Ranking：100.0(沈阳皇姑店Shenyang Huanggu等8家店)地区最高得分Regional Top Score：2007-7-22 15:15 pm促销商品存货得分趋势Promotion Product Stocking Score By Period100.0 100 90 100.0 100.0 100.0 100.0 100.0 91.7 100.0 91.7 100.0 100.0 83.3 80 70 60 50 40 30 060806090610061106120701070207030704070507060707 各部分得分 Score By Area部门名称Department 促销商品存货(PromotionStock)地区排名本期得分上期得分得分变化地区平均分全国平均分RegionalAverage96.7NationalAverage96.1RegionalThis PeriodLast PeriodImproved?Rank983.3100.0-16.7神秘顾客报告 Mystery Shopper Report 2007 July促销商品存货 Promotion Product Stocking 2007 July店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分(scoreavailabe)第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)本期得分(ThisPeriodScore)上期得分(LastPeriodScore)具体得分 Question in Details:指定检查的促销产品(Assignedpromotion products need tobe checked):能够在相应的货架处找到促销品(Find the promoted products)请问有几件促销产品没有找到（How many promoted productsyou didn't find)
100%83.383.383.3100.012N10.0N10.0no scoring1件1件
1no scoring
达趣新西兰牛奶饼 800g6.5元/盒
雕牌高级洗衣皂125g*4，3.60元/组（销售的是125g*6，5.50元/组）
23456
no scoringno scoringno scoringno scoringno scoring
/////
/////
2007年7月乐购“神秘顾客”分店考核报告 Tesco Mystery Shopper Store Manager Report 2007 July 被访店代码 Store ID:27商品质量得分Product Quality Score :1 out of 47全国排名National Ranking：访店时间1. 1st Visiting Time100.0(上海长宁店Shanghai Changning等32家店)全国最高得分National Top Score： 被访店名称Store Name:沈阳铁西店Shenyang Tiexi100.0 2007-7-12 11:20 am访店时间2. 2nd Visiting Time1 out of 10地区排名Regional Ranking：100.0(沈阳皇姑店Shenyang Huanggu等9家店)2007-7-22 15:15 pm商品质量得分趋势Product Quality Score By Period100.0 100 100.0 91.7 100.0 100.0 91.7 100.0 100.0 100.0 91.7 90 80 70 60 63.6 66.7 50 40 30 060806090610061106120701070207030704070507060707 各部分得分 Score By Area部门名称Department 商品质量得分(Product QualityScore)地区排名RegionalRank1本期得分上期得分得分变化地区平均分全国平均分RegionalAverage99.1NationalAverage96.5This PeriodLast PeriodImproved?100.0100.00.0神秘顾客报告 Mystery Shopper Report 2007 July商品质量 Product Quality 2007 July店IDStore ID:27店名Store Name:沈阳铁西店Shenyang Tiexi可得分(scoreavailabe)第一次评价第一次得分第二次评价第二次得分(1st visit(1st score(2nd visit(2nd scoreanswer)achieved )answer)achieved)本期得分(ThisPeriodScore)100.0上期得分(LastPeriodScore)100.0具体得分 Question in Details:指定产品质量(Assignedproduct quality):指定产品质量不错以至于顾客愿意购买(Quality good enough to buy)指定产品质量不错以至于顾客愿意购买(Quality good enough to buy)指定蔬菜质量不错以至于顾客愿意购买(Quality good enough to buy)指定水果质量不错以至于顾客愿意购买(Quality good enough to buy)指定面包质量不错以至于顾客愿意购买(Bread quality good enough tobuy)
指定鲜肉质量不错以至于顾客愿意购买(Meat quality good enough to buy)
100%100.0100.02Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
2Y2.0Y2.0
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